FAQ

Cancellation & Refund Policy

• What if my event gets rescheduled/postponed/canceled?
• I can not enter the event because my tickets were no longer valid or authentic. Can I get a refund?
• When do I get a refund?
• Can I cancel my order after accepting tickets?
• When can I get my tickets?
• What if I no longer want to attend to the event?

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General Questions

• I can't use my new user coupon.
• Can I directly contact the seller?
• Am I buying tickets directly from the artist or venue?
• How do I create a TicketX account?
• Is TicketX safe and credible?

Event Questions

• I see an error after clicking "Accepting Tickets" on Ticketmaster
• How do I know when and where the event starts?
• What am I allowed to bring to the venue?
• What do I do when I want to bring my child to an event?
• Event information is wrong

Selling tickets

• Can I resell tickets on TicketX if I live outside the United States?
• Do I get charged if I can't provide the tickets that I listed?
• How can I list tickets on TicketX?
• Is it possible to sell tickets while being located outside the US?
• Can I list tickets using the TicketX app?
• Can I sell a copy of my ticket?

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Buying tickets

• I already purchased tickets. Can you add another seat next to them?
• How do I claim Mobile Transfer Tickets?
• How will I receive tickets for events in Japan?
• How do I access my tickets?
• How do I claim your tickets from AXS?
• How do I claim your tickets from Ticketmaster?

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Payment

• What currency are ticket prices for concerts outside the USA?
• When will my credit card be charged?
• Can I use a different credit card instead of the one that is registered in my account?
• Can I split my payment and buy my tickets with multiple credit cards?
• What currency does TicketX use?
• What is a payout method?

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Buyer's Guarantee

• What if the Event is Canceled, and not rescheduled.
• What if the Event is Canceled or Postponed?
• I can not enter the event because my tickets were no longer valid or authentic. What should I do?
• Do I receive the exact tickets I ordered?
• What if my tickets don’t arrive in time?

Account & Setting

• I can’t use my reward credit. Is there a minimum amount required to use it?
• Change Payout Method
• As a guest user, I can no longer access the purchase details page on the "My Account" page. What should I do?
• I missed the email verification. Can I get a new one?
• Change your email address and password
• Adding, updating, & deleting a shipping address