For high-value purchases, we may ask you to verify your identity before your order can be processed. This helps keep our marketplace safe and protects your credit card from unauthorized use. If this applies to your order, you will receive an email from us with your order number and instructions.
What to send:
- A clear photo of your ID (front, back, and thickness). The name and address on your ID must match the name and billing address on the credit card used for the purchase.
- A selfie of you holding your ID
How to submit:
- Open the verification email from TicketX
- Reply directly to the email
- Attach your photos
While we verify your order:
Your order will be on hold. We are unable to process your order or deliver your tickets until verification is complete. To avoid delays, please send clear and complete photos as soon as possible, especially if your event is coming up soon.
All information you provide is kept secure and used only for verification purposes.