If your tickets do not arrive or do not work at the venue, we will find replacement tickets or give you a full refund.
My tickets have not arrived
Many teams, artists, and venues do not issue electronic tickets until 24 to 48 hours before the event. If you have not received your tickets 24 hours before the event, please contact us. If your tickets do not arrive in time, we will find tickets with similar or better seats. If we cannot, we will give you a full refund. This does not apply to tickets bought less than 24 hours before the event starts.
My tickets do not work at the venue
Contact us from the venue before the event ends and send one of the photos listed in this article. If we confirm the tickets are invalid, our support team will contact you and offer replacement tickets or a full refund. We may need more information to confirm.
I received different seats
If the seller cannot provide the seats you ordered, you will receive similar or better seats at no extra cost. You cannot get a refund once you accept the ticket transfer on Ticketmaster, AXS, or another transfer site.
My event was postponed or rescheduled
In most cases your tickets are still valid for the new date, so refunds are not available. Please keep your tickets until more information is released.
My event was canceled
If the event is canceled and not rescheduled, please contact us and we will give you a full refund.
I can no longer attend
All sales are final, so we cannot cancel, exchange, or refund your order. Ticket listings on TicketX are currently paused, so you would need to use another resale platform.
How long does a refund take?
Refunds take 5 to 10 business days to process. After that, it can take about 10 business days to appear on your statement.