We place a temporary hold on your card when you place an order, and charge it only after the seller confirms your order. We will email you when the order is confirmed.
Who processes my payment?
Payments are processed by Stripe, a third-party payment provider.
What currency will I be charged in?
All prices on TicketX are listed and charged in US dollars. If you pay with a non-USD card, your bank will convert the amount and may apply exchange or foreign transaction fees.
Can I split my payment across multiple cards?
No. You must pay with a single credit card.
Can I use a different card?
Yes. Add the new card to your TicketX account before you use it.
How long does a refund take to reach my card?
Refunds take 5 to 10 business days to process. After that, it can take about 10 business days to appear on your statement.