How will I receive tickets for events in Japan?

Tickets for events in Japan may be delivered in one of the following ways:

QR Code Tickets

Once the seller uploads your tickets,

1. You can also log in to your TicketX account and download your tickets from the My Tickets page.
2. Download and save the PDF ticket before the event.
3. Present the PDF ticket at the venue entrance
4. Venue staff will scan the barcode or QR code displayed on the PDF.

Convenience Store Pickup

If your tickets have to be printed at a convenience store,

1. we will provide you with a ticket pickup number and instructions.
2. Visit the designated convenience store in Japan.
3. Enter the pickup number using the store's ticketing system.
4. Print and collect your tickets.

Physical tickets

If your tickets are delivered as paper tickets, we will contact you before shipment and ask where you would like the tickets sent. Important: Please watch for an email from info@ticketx.com, check your spam/junk folder, and ensure that emails from this address are not blocked.

Your tickets can be delivered to:

• A post office in Japan for pickup
• Your hotel in Japan
• An Airbnb or private address in Japan

Important:

• Please ensure that the recipient name and delivery information are accurate.
• If picking up tickets from a post office, a valid ID will be required.
• If sending tickets to a hotel, we recommend notifying the hotel in advance that you are expecting mail.

A tracking number will be provided once the seller delivers the tickets .